Refunds, Returns & Disputes
Marketplace purchases
- ValutrixOS doesn't hold, store or move your money. Buyers pay sellers through the payment provider at checkout (for example PayPal Goods & Services), and refunds and disputes go through that provider's process. ValutrixOS only collects its own seller fee.
- Return policy: every seller picks one when listing (No returns, Returns within 14 days, or Returns within 30 days). It's part of the listing and the order record.
- Ask the seller first. Use Message on the order. Returns and refunds are between you and the seller.
- If you can't agree, use your payment provider's process: PayPal Purchase Protection (for PayPal Goods & Services payments), or a card dispute through Stripe or your bank. Their rules and deadlines apply.
What ValutrixOS does
- Sellers must record any refund in the app, with the payment ID, so both sides have a record. ValutrixOS doesn't issue or hold refunds. The seller taps Record a refund on the order with the transaction or receipt ID; the buyer taps Got it or Not received. Records can't be edited or deleted.
- Keeps the order record and a snapshot of the listing at the time of sale, so both sides can show what was agreed.
- Takes reports (for example Not as described, Didn't arrive, Counterfeit or unofficial reprint, Undisclosed alteration). Add photos of the item, the label and the packaging.
- Removes listings and suspends or bans accounts that break the rules. Every account action can be appealed.
- After delivery, the buyer can tap Confirm received or report a problem within 48 hours. That is a record and a reminder in the order history, not a hold on any money, and it doesn't shorten any right you have with your payment provider or card issuer.
Buying from Slab Emporium
Slab Emporium LLC, the company that runs ValutrixOS, also sells its own items, labeled "Sold by Slab Emporium". On those sales Slab Emporium is the seller, like any other seller. Its own return policy: returns within 30 days of delivery. If the item isn't as described, Slab Emporium pays return shipping and refunds the item, shipping and any sales tax; otherwise the buyer pays return shipping. Email support@slabrepublic.com with your order to start a return. Texas orders include 8.25% Texas sales tax on the item and shipping. Your payment provider's own protection still applies, and staff don't use special powers on disputes about Slab Emporium's own sales.
Seller fees
ValutrixOS's seller fee is earned when the sale completes and isn't refunded if you later refund the buyer. Stripe and PayPal processing fees follow their own rules. This applies to full and partial refunds. You see this before you list.
ValutrixOS Pass and Boost Packs
- Every ValutrixOS Pass plan (monthly, yearly and Founding) starts with a 7-day free trial. Cancel within 7 days of starting and you aren't charged. Your trial end date is shown at checkout and in Settings.
- After that it renews automatically ($19.99/mo, $179.99/yr, or $99/yr Founding Pass) until you cancel.
- Passes have no refund window.
- Cancel anytime in your Stripe receipt or billing link; you keep access until the period ends. Payments aren't refunded except where the law requires.
- If a Pass payment is refunded, or a chargeback on it is decided against the payment, the Pass access paid for by that payment ends.
SI chats and Boost Packs
- Free accounts get 10 SI chats a day and ValutrixOS Pass gets 200. Chats refill at midnight Central and unused daily chats don't carry over.
- An SI Boost Pack is $9.99 for 100 extra chats, used after your daily chats run out. Boost Pack chats don't expire while your account is open. They have no cash value, can't be transferred, and end if your account is closed for breaking these Terms.
- Boost Pack payments aren't refunded except where the law requires.
- Questions about a charge: support@slabrepublic.com.
Pack cards and XP
Cards from demo packs and XP have no cash value. Paid packs are not on sale.
Seller responsibilities
- Describe condition honestly and show clear photos. Say whether a grade is official (with the company and cert number) or a Pre-Grade estimate.
- Ship when you said you would, with tracking whenever you can.
- Answer buyer messages promptly and honor the return policy you picked.
- Chargebacks: Marketplace sale reversals follow the payment provider's outcome. Seller fee is retained unless Stripe forces a reversal. Creator revenue is reversed proportionally if a buyer disputes. Subscription chargebacks follow Stripe rules. See Terms, Chargebacks.
Our role
Slab Emporium LLC, Texas (admin@slabrepublic.com · support@slabrepublic.com) isn't the buyer or seller on members' sales. We keep the records, take reports, and can remove listings and suspend or ban accounts, and every account action can be appealed. We don't issue, approve or decide refunds between members.