Pass Benefits, Refund & Chargeback Policy
Pass benefits
| Free | ValutrixOS™ Pass$19.99/mo or $179.99/yr · 7-day free trial · auto-renews | Founding Pass$99/yr | Vendor Pass$49.99/mo · founder-approved sellers |
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ValutrixOS Pass: unlimited Pre-Grades and flip checks, Trovix SI, and more. Card data from free sources stays free for everyone.
Seller fees
ValutrixOS's seller fee is a percent of the sale price, set by your lifetime results on ValutrixOS. To reach a tier you need both the lifetime total sold and the number of sales. There is no per-card cap.
| Tier | Fee | Lifetime total sold | Lifetime sales |
|---|---|---|---|
| Tier 1 | 10% | Default | Default |
| Tier 2 | 8% | $500+ | 10+ |
| Tier 3 | 6% | $5,000+ | 50+ |
| Tier 4 | 4% | $50,000+ | 250+ |
| Tier 5 | 3% | $500,000+ | 1,000+ |
Refund policy
- Platform fees, Passes, booths and SI Boost Packs are non-refundable, except where the law requires.
- ValutrixOS Pass, Boost Packs and Creator Stream hosting: Cancel anytime in your Stripe receipt or billing link; you keep access until the period ends. Payments aren't refunded except where the law requires.
- ValutrixOS's seller fee is earned when the sale completes and isn't refunded if you later refund the buyer. Stripe and PayPal processing fees follow their own rules.
- Marketplace sales: ValutrixOS doesn't issue, process, approve or decide refunds between members. Each seller picks a return policy on the listing; ask the seller first, then use your payment provider's process (for example PayPal Purchase Protection, or a card dispute through Stripe or your bank). See Refunds, Returns & Disputes.
- Viewer Stream isn't available yet.
Chargeback policy
- Seller fee is retained unless Stripe forces a reversal.
- Creator revenue is reversed proportionally if a buyer disputes.
- Subscription chargebacks follow Stripe rules.
- Marketplace sale reversals follow PayPal outcomes.